MEMBER ACCESS
IF SOMETHING ISN'T RIGHT
Contact us within 7 days of delivery if your order arrives:
- Damaged
- Incorrect
- Lost in transit
- Fulfillment issue
Claim verification
To protect our customers and community from fraudulent claims, all requests are subject to review and verification before approval.
APPROVED CLAIMS
FREQUENTLY ASKED QUESTIONS
ENERGY DRINKS
What can be returned? +
Energy drinks that have been opened, used, or partially consumed cannot be returned. Standard FR uniforms may be eligible for return within 30 days if unworn, unwashed, and in original condition.
What if my order is damaged? +
Contact us within 7 days of delivery with your order number, photos of the product, photos of the shipping box and label, and a brief description of the issue. Approved claims may be resolved through a replacement shipment or Stoopid Energy store credit.
What if my package is lost? +
If tracking confirms your shipment was lost in transit, contact support. Verified lost shipments may qualify for a replacement shipment or store credit.
How long do I have to report an issue? +
Damaged, incorrect, or lost shipment claims must be submitted within 7 days of delivery.
Can I return opened drinks? +
Approved issues are typically resolved through a replacement shipment or Stoopid Energy store credit. Alternative resolutions may be offered at Stoopid Energy's discretion.
What information do I need when filing a claim? +
Please provide your order number, photos of the product, photos of the shipping box and shipping label, and a brief description of the issue.
How do I contact support? +
Email support@stoopidenergyusa.com and our team will respond as quickly as possible.
Why doesn't Stoopid Energy accept returns on opened products? +
Because our products are consumable goods, we cannot verify the condition, storage, or handling of opened beverages. This policy helps maintain quality, safety, and fairness for all customers.
FR UNIFORMS
Can I return my FR uniform? +
Yes. Standard FR uniforms may be eligible for return within 30 days of delivery if they are unworn, unwashed, unused, and in original condition with tags attached.
Can I exchange my FR uniform for a different size? +
Yes. Eligible uniforms may be exchanged for a different size within 30 days of delivery if they remain unworn, unwashed, and in original condition.
Are Founders Edition uniforms returnable? +
No. Founders Edition uniforms, numbered releases, personalized products, custom embroidery, and limited-edition uniforms are final sale.
What if my FR uniform arrives damaged? +
Contact support within 7 days of delivery and provide your order number, photos of the uniform, photos of the packaging, and a description of the issue. Approved claims may be resolved through replacement, exchange, or store credit.
Who pays return shipping? +
If Stoopid Energy made an error or the item arrived damaged, we will cover return shipping. For voluntary returns or size exchanges, return shipping costs may apply.
Can I return a washed uniform? +
No. Washed, worn, altered, or damaged uniforms are not eligible for return or exchange.
What if Stoopid Energy shipped the wrong size? +
If we shipped the wrong size, we will make it right at no additional cost. Contact support within 7 days of delivery.
